The NANOG Ombuds (also "ombudsman" or "ombudsperson") is our designated neutral or impartial conflict resolution practitioner who provides confidential and informal assistance to our community on a variety of issues and concerns. The Ombuds functions independently and has no formal decision-making authority or disciplinary responsibilities. The NANOG Ombuds does not advocate for any position in a dispute; instead, they strive for fairness of process and healthy conference conflict resolution. The Ombuds helps individuals informally resolve conflict by facilitating communication to help all parties reach mutually satisfactory solutions.
The typical duties are to investigate complaints and attempt to resolve them, usually through recommendations (binding or not) or mediation. Ombuds can also be resourceful in identifying systemic issues that hinder the rights of others.
Here are some areas where the Ombuds might be of service to our community:
- Harassment of any kind
- Interpersonal, intercultural, and group conflicts
- Confusion around policies or procedures
- Perceived ethical dilemmas
- Perceived unfair treatment or bullying
- Any violation of our code of conduct
All communication with the Ombud is entirely confidential. Neither the staff nor the board is copied on any communication between our community and the Ombuds.
If you feel that you have been affected by any of the above – please don't hesitate to contact our Ombuds at [email protected]. Thank you for supporting our desire to keep our community safe.